At Kollectibles, we respect and protect your privacy. This policy outlines how we collect, use, and safeguard your personal information when you visit our website.
1. Information we Collected
- Personal details such as name, email, phone number, and address for order processing.
- Payment details (handled securely by third-party payment gateways).
- Browsing data (via cookies) to enhance user experience.
2. How we use your information
- To process and deliver orders.
- To communicate order updates and promotions.
- To improve website functionality and services.
3. data security
We implement strict security measures to protect your information. Your payment details are processed through secure and encrypted gateways.
4. Third-party services
We may use trusted third-party services for payments, shipping, and analytics, ensuring your data remains protected.
5. Your rights
You have the right to access, update, or request the deletion of your personal data. Contact us at [email protected] for any privacy concerns.
REFUND POLICY
At Kollectibles, we strive to ensure customer satisfaction with every purchase. Please read our refund policy carefully before placing an order.
1. no refund
- All sales are final. We do not offer refunds once an order has been processed and shipped.
2. exchange policy
- We only allow exchanges for damaged or incorrect items received.
- To request an exchange, contact us within 48 hours of receiving your order with proof (photos).
3. shipping & pick-up
- If an item is damaged during shipping, we will work with the courier to resolve the issue, but we do not guarantee a refund.
- Pick-up orders should be inspected upon collection as returns will not be accepted after pick-up.
For any issues, please reach out to us at [email protected].